Reviewed by SMJILI Editorial Team A safer way to play on SMJILI Responsible Play Enjoy the experience while staying in control
Gaming should remain a form of entertainment, not a way to solve financial problems. SMJILI encourages Philippine players to set personal limits, make informed choices, and take breaks whenever needed. Visit SMJILI for account access and player information, and always play within a budget you can afford to lose.
Guidance for safer play on SMJILI
Set a personal deposit limit
For 21+ players, setting a personal deposit budget can help keep gaming within your means. If this control is available in your current SMJILI account, choose a daily, weekly, or monthly amount before you play. Treat any limit as a safety tool, and review the current terms before changing it. A higher limit may involve a waiting period for added protection.
Set a Loss Limit
Decide in advance how much you can afford to lose within a chosen period. A loss limit helps you stop before spending becomes difficult to manage. When you reach your personal limit, pause your gaming and avoid chasing losses. Check the current SMJILI account options to see which responsible-play controls are available.
Manage Your Session Time
Long, uninterrupted sessions can affect your focus and judgement. Set a reasonable time plan before opening a game, take regular breaks, and stop when your planned session ends. If time reminders or automatic session controls are available in your current SMJILI account, use them to stay aware of how long you have been playing.
Take a Cooling-Off Break
If you need time away from gaming, a cooling-off break can help you reset. Depending on the options shown in your current SMJILI account, you may be able to pause gaming for a set period, such as 24 hours or longer. During a break, avoid trying to recover losses and return only when you feel fully in control.
Self-Exclusion
When gaming no longer feels manageable, self-exclusion is a strong and responsible step. Review the available account-support options and consider a longer break, which may range from several months to multiple years where offered. Do not create another account or ask someone else to play for you during this period. Support from a trusted person can also make the decision easier.
Review Your Gaming History
Looking at your available gaming records, including deposits, wagers, wins, losses, and spending, can help you recognise your habits. Review this information regularly and compare it with the budget and time limits you set for yourself. If the pattern concerns you, stop playing and seek support rather than trying to win back losses.
1What Does Responsible Play Mean?
Responsible play means treating gaming as entertainment—not as a source of income or a way to solve personal problems. On SMJILI, every player should understand their limits, stay within them, and keep gaming enjoyable. This page is intended for adults aged 21 and above in the Philippines.
Responsible gaming does not mean you cannot play. It means making informed choices: decide in advance how much time and money you can reasonably spend, set a stopping point, and follow that limit.
Responsible play principles Gaming should be enjoyable, not stressful. If it starts affecting your mood, relationships, work, finances, or daily routine in a negative way, take it seriously and consider stepping away.
Use practical safeguards to stay in control, such as setting a personal budget, taking regular breaks, and stopping when your planned limit is reached. Asking for support or using available account controls is a sensible choice, not a sign of weakness.
2Warning signs of problem gaming
It is not always easy to notice when gaming is becoming harmful. Pay attention to the following warning signs and be honest about how they may be affecting your life:
- Continuing to play in an attempt to recover money you have lost. This behaviour, known as chasing losses, can quickly make financial pressure worse.
- Spending less time with family, friends, studies, or work because of gaming.
- Hiding your gaming activity or giving false information about how often you play or how much you spend.
- Using money intended for bills, food, transport, savings, or other essential expenses to fund gaming.
- Feeling restless, irritated, or anxious when you cannot play.
- Trying to stop or cut back but repeatedly finding that you cannot keep your own plan.
- Experiencing poorer sleep, missed meals, reduced wellbeing, or other health concerns because of gaming.
Please keep these account-safety reminders in mind: Seeing one or two of these signs does not automatically mean you have a gaming problem. However, several signs appearing together should not be ignored. Pause your activity, review your limits, and consider speaking with someone you trust or a qualified support professional. Contact support through the official channelReach out for support
3Check in with yourself
Self-Assessment Questionnaire for Responsible Play
Ask yourself the following questions honestly. If you answer “yes” to more than three, consider seeking support and reviewing your gaming habits. This guidance is for players aged 21 and above.
4Guide to Setting Personal Limits
Setting limits on SMJILI is straightforward. The table below outlines the available limit types and explains how each one works, so you can plan your play more carefully.
| Limit Type | When the Limit Takes Effect | Rules for Changing the Limit |
|---|---|---|
| Daily Deposit Limit | Quick access | A 24-hour wait is required before increasing it. |
| Weekly Deposit Limit | Quick access | A 7-day wait is required before increasing it. |
| Monthly Deposit Limit | Quick access | Wait 30 days before requesting an increase |
| Session time limit | Quick access | Change it at any time |
| Take a Cooling-Off Break | Quick access | Automatically reactivated when the limit ends |
| Self-exclusion for 6 months to 5 years | Quick access | No changes are allowed before the selected period ends |
To set or adjust your limits, open the Settings section in your SMJILI account, or [email protected]send us an email.
5Information for Family and Loved Ones
If you believe a family member or someone close to you may be experiencing gaming-related difficulties, you can still offer meaningful support. SMJILI also provides guidance for concerned family members.
- Talk calmly and avoid blame or arguments. Problem gaming is a behavioural concern, not a personal character flaw.
- Review their gaming history and spending information together, and try to understand the situation based on the facts.
- Tell them about SMJILI self-exclusion and limit-setting tools, and encourage them to use the options that may help.
- Support them in seeking professional help. Stay close and remind them that they do not have to manage the situation alone.
- Contact support through the official channelWhen you contact us, our team can also guide family members on the available support options.
Remember that recovery from problem gaming is possible. With the right support and encouragement from loved ones, taking positive steps can become easier.
6Support and Contact
SMJILI is here to provide support when gaming becomes difficult to manage. Contact us about any gaming concern—our aim is to help without judgement.
Email Support
Email us about gaming limits, self-exclusion, or any related concern. A reply is expected within 48 hours.
Online Support
Log in to the SMJILI website and review the available limit settings in your account area before you start playing.
Urgent Support: If gaming is seriously affecting your mental health, please contact a qualified mental health professional. SMJILI may provide gaming-related assistance, but it is not a substitute for professional care.
Play Responsibly, Enjoy the Experience
Gaming at SMJILI is about entertainment, not only winning. Know your limits, set a sensible budget, take regular breaks, and enjoy every session responsibly.